Returns & Exchanges
If you are not satisfied with any WindPouch product upon delivery, please contact us so that we can make things right. Every WindPouch purchase is covered by our limited lifetime warranty against manufacturer defects. We do our best to process returns and exchanges within 7 - 10 business days.
Inner Liner Replacement
For best results, we recommend changing your WindPouch's inner liner every three to six months of active use. New replacement inner liners are included in our Pouch Patch Kits, available here.
DIY (Do It Yourself) Repair
For accidental damage or normal wear and tear not covered by our warranty, you can quickly repair your WindPouch using a Pouch Patch, included in our Pouch Patch Kits, available here.
Please email us at firstname.lastname@example.org to make a warranty claim. Provide 2-3 photos of the issue (zoomed in, zoomed out, properly lighted). Provide any additional context on the cause of the issue, your use of the gear when issue occurred, and your general use of the gear. If purchased through WindPouch.com or Amazon, please include your current shipping address and order number. If purchased from one of our retail partners, please include store name and location.
Once we receive and process your return, we will contact you regarding next steps. If we determine that your gear can be repaired or replaced, we will provide you with a prepaid return label to ship the gear back to us (domestic shipments only). Returns and exchanges are accepted within 15 days from date of delivery in like-new condition with no visible wear and tear. No returns/exchanges for products with water exposure will be accepted.
Fill Out RMA Form
We will also provide a RMA (Return Merchandise Authorization Form). Fill print out this form, complete it to the best of your ability and include it in the return package with your gear. Add any special requests or notes on the second page or back of the form.
Ship your product via the prepaid return label we provided. For non-warranty exchanges and international shipments (for which we do not provide prepaid label), be sure to ship the package via a carrier that can provide tracking and insurance. WindPouch cannot replace packages lost during return shipment if proof of tracking is unavailable. Once received and processed, we will determine repair/replacement eligibility. We will keep you updated on the warranty process and email you tracking on your repair/replacement once shipped.